Sports and Spinal Physio LTD
24 Tallon Road
Hutton
Brentwood
CM13 1TE

FAQ

Sports & Spinal Physio – Frequently Asked Questions

  1. Do I need a doctor’s referral to see a physiotherapist?
  2. What if I need treatment as a result of an accident?
  3. My Doctor has given me a referral for another physiotherapist but I want to come to your clinic?
  4. How do I pay for my treatment session?
  5. Will my medical insurance cover the cost of treatment
  6. I have a query regarding my bill or an invoice I have received.
  7. What do I need to bring to my first session?
  8. What should I expect on my first session?
  9. What will happen at subsequent sessions?
  10. How many sessions will I need to get better?
  11. Can I get orthotics from your clinic?
  12. Are you regulated or affiliated to any professional bodies?
  13. I am not satisfied with my first appointment how do I get my money back?

Do I need a doctor’s referral to see a physiotherapist?

Only if you wish to claim against your medical insurance.

What if I need treatment as a result of an accident?

We are happy to invoice your insurance company but only with a letter of guarantee from your solicitor. Alternatively we can provide you with receipts which you can use to claim back against the costs.

My Doctor has given me a referral for another physiotherapist but I want to come to your clinic?

You are totally entitled to choose your own therapist – simply bring the referral in with you to your first session and we will let the referring doctor know that you have commenced treatment with us.

How do I pay for my treatment session?

Insurance claims are billed directly to the insurer provided all necessary claim numbers and information is provided to us. Private patients need to settle their accounts at the end of each treatment session. We normally do this using the details you have provided us with.

Will my medical insurance cover the cost of treatment?

Yes we are registered with all the major medical insurance companies including BUPA, AXA, Aviva, Standard Life, Cigna, WPA and Pru Health. However always check with your insurer that you are covered to attend our clinic. Please tell the insurance company that you are being seen by Sports and Spinal Physio at the Brentwood Medical Centre.

I have a query regarding my bill or an invoice I have received?

Please ring our accounts department Monday to Thursday between 10-2pm on 01277 246 300 or email admin@sportsandspinalphysio.co.uk

What do I need to bring to my first session?

It is advisable to bring along any x-rays and scan results that you may already have had taken. A pair of shorts is advisable if the injury is to a body part that is under normal clothing. Trainers as you may be required to walk or run as part of your assessment. Your private insurance details or a means of paying for your consult if you are self funding– i.e. cash, cheque, credit card. It also speeds things up if you can bring along a completed patient registration form which you can download here Patient Registration Form.pdf

What should I expect on my first session?

You are required to complete a registration form at your first visit. This will include personal details like your address and date of birth as well as information about your preferred method of payment or insurance membership details. We also require you to provide us with debit or credit card details this is used to cover short falls in insurance, excess payments and missed appointments. If we need to debit your account we will always speak to you first. For self funding patients we used the card details to take payment for your treatment, we will always send you a receipt.

Initial consultations are for 60 minutes; this session includes history taking, examination, treatment and advice. At the end you will be provided with a Patient Action Plan outlining your condition, treatment programme and estimated sessions or taken to recover. You are welcome to bring a friend or relative along to your session.

What will happen at subsequent sessions?

Follow up treatment sessions are for approximately 30 minutes. Treatments normally include a mixture of hands on manual therapy to loosen joints and muscles, prescriptive exercises to correct postural abnormalities, movement problems and or muscle imbalances. We have on site gym facilities which we often use as part of your treatment and rehabilitation.

How many sessions will I need to get better?

In your initial assessment your therapist will give you a “Patient Action Plan” which will outline your treatment program and how many sessions we estimate to get you back to full health. Your progress will be regularly checked throughout this period to ensure excellent progress is being made at all times.

Can I get orthotics from your clinic?

Yes our Podiatrist uses Video Gait Analysis to assess foot function and order individual custom moulded orthotics – excellent for helping with Achilles Tendon, shin, knee and lower back problems. For more information please contact us through our contact us page (Link)

Are you regulated or affiliated to any professional bodies?

All of our therapists are regulated by the Health Professions Council http://www.hpc-uk.org/

Our Physiotherapists are also members of the Chartered Society of Physiotherapy http://www.csp.org.uk/ and Physio First http://www.physiofirst.org.uk/

I am not satisfied with my first appointment how do I get my money back?

If during your first appointment at any point you are not satisfied with the service you are receiving please let your therapist know. At the end of your first appointment if you are still dissatisfied with the service you received, you must let a member of staff know whilst still on the premises. You will be required to provide us with reasons for your dissatisfaction, in writing within five working days to be eligible for a refund.

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